Terms of Service

Effective Date: September 25, 2026‌

Welcome to www.34elmkitchen.com, the official e-commerce platform operated by 34 Elm Kitchen. These Terms of Service set out the legally binding terms and conditions that govern your full access to, browsing of, and transaction activities on our website. By visiting, using, creating an account on, or placing an order through our platform, you confirm that you have read, fully understood, and unconditionally agreed to abide by every provision outlined in these Terms of Service. We build our entire brand and service system on the core philosophy that even the smallest kitchen gadget can turn a tedious daily cooking chore into a pleasant, relaxing ritual, and these terms are designed to protect the legitimate rights and interests of both our valued customers and our business, while ensuring every interaction on our platform is fair, transparent, and compliant with all applicable UK laws and consumer protection regulations.

Our official identifiable business details for all services covered under these terms are as follows:

  • Registered Physical Address: 34 Elm Drive, Manchester, M32 9AR, United Kingdom
  • Official Contact Email: [email protected]
  • Customer Service Telephone: +44 161 865 6328

If you do not agree with any clause in these Terms of Service, you are not permitted to continue accessing our website or using any of our e-commerce services.

1. Platform Account Eligibility and User Responsibilities

To create a personal “My Account” profile on our website and access exclusive account features including order history tracking, saved shopping cart, fast checkout function, and personalized product recommendations, you must meet all the following eligibility requirements:

  1. You must be at least 16 years of age, or have the full explicit consent of a parent or legal guardian to use our platform and conduct purchase transactions. By creating an account, you confirm that you meet this age requirement, or you have obtained full authorisation from your legal guardian, and you hold full legal capacity to enter into binding purchase contracts on our platform under UK law.
  2. All information you submit during account registration, including your full name, valid email address, contact phone number, and delivery details, must be accurate, complete, and kept up to date at all times. You are fully responsible for updating your account information promptly if any of your personal details change, to prevent order delivery failures or other related service disruptions.
  3. You are solely responsible for maintaining the security and confidentiality of your account login credentials, including your account password. You agree not to share your account access rights with any third party, and you will be fully liable for all activities, transactions, and operations that occur under your account, whether these operations are authorised by you or not. If you detect any unauthorised access to your account or any security breach, you must notify our customer support team immediately. We will not be liable for any losses caused by your failure to notify us of such unauthorised access in a timely manner.
  4. You agree not to use our website for any illegal, unauthorised, or malicious purposes. Prohibited account-related activities include but are not limited to creating fake accounts to exploit promotional offers, scraping or harvesting other users’ personal information without consent, using automated bots or scripts to place bulk unauthorized orders, and impersonating other individuals or entities when accessing our platform. Any account found engaging in these prohibited activities will be permanently suspended without prior notice.

2. Product Information, Pricing and Availability

We take every possible measure to ensure all product-related information displayed on our platform is as accurate and clear as possible, covering our full range of silicone brushes, peelers, small cutting boards, refrigerator storage boxes, and other practical home kitchen tools. However, you acknowledge and agree to the following terms regarding product listings:

  1. All product descriptions, function introductions, and size parameters are drafted to the best of our knowledge, but minor, non-material discrepancies between the online display and the actual physical product may occasionally occur, due to manual measurement errors, different screen display settings, or raw material texture variations that are inherent to eco-friendly products such as bamboo or acacia wood kitchen gadgets. These minor discrepancies will not be regarded as valid grounds for product return under our policy, unless the actual product substantially fails to match the core advertised function.
  2. All product prices listed on our website are denominated in euros, and include applicable UK and EU VAT as required by relevant tax regulations, unless explicitly marked otherwise. We reserve the right to adjust product prices at any time without prior notice, to reflect changes in raw material costs, logistics expenses, or market operation adjustments. The price that applies to your order is the exact product price displayed on the website at the moment you successfully complete your payment process.
  3. The stock status of every product is updated in real time on our website. However, extremely rare situations may occur where a product marked as in stock on our platform is actually out of stock due to concurrent bulk orders. If we confirm that a product you have paid for is permanently out of stock and cannot be restocked within 14 working days, our customer service team will contact you promptly to offer you two optional solutions: you can choose a full refund processed back to your original payment account, or exchange the out-of-stock product for another similar kitchen tool of equal or higher value with no extra charge. We will never arbitrarily cancel your paid order without your prior explicit consent.
  4. All promotional offers, discount codes, and limited-time deals published on our website are subject to the specific terms and validity periods attached to the corresponding activity. We reserve the right to terminate any promotional activity at any time, and discount codes cannot be stacked or used in combination unless explicitly stated in the activity rules.

3. Order Placement and Contract Formation

When you place an order on our website, you acknowledge and agree to the following rules that govern the formation of the legal purchase contract between you and 34 Elm Kitchen:

  1. After you select the product you want to purchase, fill in the accurate consignee information, select the appropriate shipping method, and complete the payment process, you will receive an automatic order confirmation email sent to your registered email address. This automatic email is only a receipt notification that we have successfully received your order submission, and does not represent the formal acceptance of your order by us.
  2. The formal legally binding purchase contract between you and 34 Elm Kitchen comes into full effect only after we complete the order verification process, confirm that the product you ordered is in stock, and send you a separate order dispatch notification email confirming that your parcel has been handed over to our courier partner. Before we send this dispatch notification, we reserve the right to refuse to process your order for reasonable legitimate reasons, including but not limited to product stock shortages, obvious pricing errors on our website, or confirmed fraud risk detected for your transaction.
  3. You are required to double-check all the information you submitted during the checkout process, including the product specification, consignee name, contact phone number, full delivery address, and selected shipping method before you confirm the payment. After the order enters the processing stage, if you request to modify any order details, you need to contact our customer service team immediately, and we will try our best to accommodate your modification request as long as the order has not been dispatched from our warehouse yet. We cannot guarantee that we can process your modification request once the parcel has been handed over to the courier.

4. Prohibited User Activities

When accessing and using our www.34elmkitchen.com platform, you agree that you will not engage in any of the following prohibited activities. Any user who violates these provisions will face immediate temporary or permanent account restrictions, and we reserve the right to pursue corresponding legal liabilities for serious violations:

  1. Any activities that violate applicable local, national, or international laws, regulations, or public order and good customs, including using our products for illegal manufacturing, unauthorised resale, or any other criminal activities.
  2. Unauthorised access to other users’ accounts, hacking into our platform server systems, stealing or tampering with our website background data, planting malicious viruses, Trojan horses, or other harmful code into our website system, or launching distributed denial of service attacks to disrupt the normal operation of our platform.
  3. Commercial automated scraping, crawling, or data mining activities on our website without our prior written explicit consent, using programs, bots, or scripts to collect product information, user data, or platform content for the purpose of data resale, competitive business analysis, or other uses that harm our legitimate business interests.
  4. Posting, transmitting, or spreading any illegal, defamatory, obscene, violent, hate speech, or other inappropriate harmful content through our website comment section, contact form, customer service chat window, or other interactive functions, or harassing, threatening our staff or other platform users.
  5. Any malicious fraudulent order activities, including repeatedly submitting false orders for the purpose of disrupting our normal operation flow, making false malicious claims about product defects to obtain unauthorised compensation, or colluding with couriers to submit fake parcel loss reports to defraud our store of goods or funds.
  6. Any unauthorised framing, mirroring, or deep linking to any part of our website without our prior written permission, for commercial purposes that compete with our business or mislead other consumers.

5. Intellectual Property Rights Protection

All content published on www.34elmkitchen.com is the exclusive intellectual property asset of 34 Elm Kitchen, and is protected by UK Copyright, Designs and Patents Act 1988, as well as international intellectual property copyright treaty provisions.

  1. This protected content includes but is not limited to all website page design layouts, original text descriptions, product photography images, brand logos, graphic icons, video content, software code, and all other materials displayed on our platform. Without our prior explicit written authorisation, you are not permitted to reproduce, distribute, modify, publicly display, republish, or use any of these content elements for any commercial or non-commercial purposes.
  2. The “34 Elm Kitchen” brand name, all related registered logos, and our unique brand slogan “Turn kitchen time into happy moments” are all our registered trademarks. No individual or entity is allowed to use, copy, or misappropriate these trademarks without our official written consent, to avoid causing consumer confusion or trademark infringement.
  3. If you choose to post any public feedback, user-generated content, or product review on our platform, you automatically grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and display this user-generated content for the purposes of platform operation, product promotion, and brand publicity. You confirm that the content you submit does not infringe the intellectual property rights, portrait rights, or privacy rights of any third party, and you will be fully liable for any legal disputes caused by the content you post.

6. Third-Party Links and External Services

Our website may contain hyperlinks to external third-party platforms, including links to our official social media pages, recommended kitchen recipe sharing sites, and the official websites of our authorised payment and courier service partners, for the convenience of our users. These third-party websites are completely independent of our operation, and we have no control over their respective website content, privacy protection rules, and service terms.
We are not responsible for the content accuracy, security, and compliance of any external third-party links on our platform. The inclusion of any external link on our website does not represent our official endorsement or affiliation with the linked third party. When you click to leave our website and access an external third-party platform, your subsequent browsing, transactions, and information submission activities are governed entirely by the terms and policies of that third-party website. We strongly recommend that you carefully read and understand the terms of service and privacy policy of each external website you visit, before providing any of your personal information or conducting any transaction.

7. Limited Liability and Disclaimer of Warranties

Our website and all the services, product information, and platform functions provided on it are delivered on an “as is” and “as available” basis. To the maximum extent permitted by applicable UK laws, we make the following clear disclaimers and limit our liability scope:

  1. We do not guarantee that the operation of our website will be completely uninterrupted, error-free, 100% secure, or free from virus or malicious program interference at all times. Occasional temporary platform maintenance, system upgrades, or network failures may cause short periods of service unavailability, and we will not be liable for any indirect losses caused by this temporary service disruption.
  2. Except for the explicit statutory consumer rights you enjoy under the Consumer Rights Act 2015, we do not make any additional express or implied warranties, including implied warranties of merchantability, fitness for a specific purpose, or non-infringement of intellectual property rights for our products, beyond the quality commitments we explicitly state in product descriptions.
  3. Under no circumstances will 34 Elm Kitchen, its directors, employees, or operation partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of business opportunities, or data loss, arising out of or related to your use of our website or purchased products, even if we have been advised of the possibility of such potential damages in advance. Our total aggregate maximum liability for any claim related to your order will never exceed the total actual amount you paid for the corresponding order that gives rise to the claim.
  4. Nothing in these terms will exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other type of liability that cannot be lawfully excluded or limited under the provisions of UK consumer protection law.

8. Modifications to Terms of Service

We reserve the right to revise, update, or adjust these Terms of Service at any time according to the needs of our business operation, platform function upgrades, or updates to relevant legal and regulatory requirements. When we make material changes to these terms, we will prominently publish the revised new version on the homepage of our www.34elmkitchen.com website, clearly mark the latest effective date at the top of the updated terms, and may also send you a notification via your registered email for major significant changes that affect your core rights.
Your continued access to our website, browsing platform content, and placing new orders after the effective date of the revised Terms of Service will be deemed as your full acknowledgement and unconditional acceptance of all the updated clauses in the new version of the terms. If you do not agree with the content of the revised terms, you should stop using our platform services immediately.

9. Governing Law and Dispute Resolution

These Terms of Service are governed, interpreted, and enforced in full accordance with the laws of England and Wales. Any disputes, controversies, or claims arising out of or related to these Terms of Service, your use of our website, or your product purchase transactions shall first be resolved through friendly amicable negotiation between you and our customer support team.
If the dispute cannot be resolved through friendly negotiation within 30 days after one party submits the negotiation request, either party has the right to submit the dispute to the exclusive jurisdiction of the courts located in Manchester, United Kingdom. As a consumer, you also have the right to use the free alternative dispute resolution (ADR) platform services provided by the UK government to resolve the dispute without going through formal court proceedings, to protect your consumer rights in a more convenient, low-cost way.

10. Full Contact Information

If you have any inquiries, feedback, or concerns about any clause in these Terms of Service, please do not hesitate to contact our team at any time:

  • Operating Address: 34 Elm Drive, Manchester, M32 9AR, United Kingdom
  • Official Email: [email protected]
  • Support Phone: +44 161 865 6328

We are always committed to providing you with the best, most reliable small kitchen tools, and a fair, transparent, trustworthy shopping experience on our platform.